Managing Intercultural Conflict Effectively, Volume 5SAGE, 2001 M07 25 - 234 pages In this volume, Ting-Toomey and Oetzel accomplish two objectives: to explain the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and, second, integrate theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. While the book is theoretically directed, it is also a down-to-earth practical book that contains ample examples, conflict dialogues, and critical incidents. Managing Intercultural Conflict Effectively helps to illustrate the complexity of intercultural conflict interactions and readers will gain a broad yet integrative perspective in assessing intercultural conflict situations. The book is a multidisciplinary text that draws from the research work of a variety of disciplines such as cross-cultural psychology, social psychology, sociology, marital and family studies, international management, and communication. |
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Contents
An Introduction | 1 |
A CultureBased | 27 |
InterculturalIntimate Conflict | 65 |
Intercultural Conflict in Diverse Work Groups | 101 |
Influence | 110 |
Influence | 126 |
Intercultural Conflict Between Managers | 137 |
Conflicts in Multinational Organizations | 149 |
Culturally Diverse Organizations in the United States | 157 |
Managing Intercultural Conflict Competently | 173 |
Measures of Face Concerns | 197 |
213 | |
About the Authors 234 | |
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Managing Intercultural Conflict Effectively, Volume 5 Stella Ting-Toomey,John G. Oetzel Limited preview - 2001 |