Managing Intercultural Conflict Effectively, Volume 5

Front Cover
SAGE, 2001 M07 25 - 234 pages

In this volume, Ting-Toomey and Oetzel accomplish two objectives: to explain the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and, second, integrate theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. While the book is theoretically directed, it is also a down-to-earth practical book that contains ample examples, conflict dialogues, and critical incidents. Managing Intercultural Conflict Effectively helps to illustrate the complexity of intercultural conflict interactions and readers will gain a broad yet integrative perspective in assessing intercultural conflict situations. The book is a multidisciplinary text that draws from the research work of a variety of disciplines such as cross-cultural psychology, social psychology, sociology, marital and family studies, international management, and communication.

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Stella Ting-Toomey, John G. Oetzel. INTERCULTURAL CONFLICT EFFECTIVELY Stella Ting - Toomey John G. Oetzel Sage Publications International Educational and Professional Publisher Copyright © 2001 by Sage Publications , Inc. All rights ...
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... Oetzel . p . cm . ( Communicating effectively in multicultural contexts ; v . 6 ) Includes bibliographical ... Oetzel , John G. II . Title . III . Series . HM1121 .T56 2001 303.48'2 - dc21 2001000351 03 04 05 06 10 9 8 7 6 5 4 3 ...
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Stella Ting-Toomey, John G. Oetzel. CONTENTS List of Figures and Tables Preface 1. Intercultural Conflict : An Introduction Practical Reasons Culture : A Learned Meaning System Intercultural Conflict : Basic Assumptions 2. Intercultural ...
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Stella Ting-Toomey, John G. Oetzel. 70 81 8888 Intercultural - Intimate Conflict : Situational Features Intercultural - Intimate Conflict : Process Factors Intercultural - Intimate Conflict : Outcome Dimensions 88 Intercultural ...

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Selected pages

Contents

An Introduction
1
A CultureBased
27
InterculturalIntimate Conflict
65
Intercultural Conflict in Diverse Work Groups
101
Influence
110
Influence
126
Intercultural Conflict Between Managers
137
Conflicts in Multinational Organizations
149
Culturally Diverse Organizations in the United States
157
Managing Intercultural Conflict Competently
173
Measures of Face Concerns
197
References
213
About the Authors 234
Copyright

Other editions - View all

Managing Intercultural Conflict Effectively, Volume 5
Stella Ting-Toomey,John G. Oetzel
Limited preview - 2001
Managing Intercultural Conflict Effectively
Stella Ting-Toomey,John G. Oetzel
Limited preview - 2001
Managing Intercultural Conflict Effectively
Stella Ting-Toomey,John G. Oetzel
Limited preview - 2001
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Common terms and phrases

African American Asian Americans Chapter Chinese collaborative dialogue collectivism collectivists communication competent conflict conflict behavior conflict competence conflict goals conflict interaction conflict management conflict parties conflict process conflict scene conflict situation conflict styles constructive conflict cooperation cultural differences cultural values culturally diverse groups deal different cultural discussion effective eigenvalue ethnocentric European Americans example face concerns facework behaviors feelings flict global group members identity impartial approach important individualistic individuals ingroup inter intercultural conflict episode intercultural-intimate conflict interdependent interpersonal interpersonal relationships interracial couples intimate conflict intimate partners involves large power distance managers and employees means mindful mutual-face Native Americans nonverbal norms Oetzel organization other-face outcome outgroup perceived person perspective primary orientation factors procedural conflict racism reframe relational resolve self-construals self-face situational features skills small power distance social systems thinking tend Ting-Toomey tion tional tural U.S. Americans understand value patterns viduals whereas Wintilo workplace

References to this book

About the author (2001)

Stella Ting-Toomey (PhD, University of Washington) is a professor of human communication at California State University, Fullerton (CSUF). She has published numerous books and over more than 100 articles/chapters on the topics of intercultural conflict competence and ethnic identity negotiation process. A recent book title is Understanding Intercultural Communication, Second Edition (with Leeva Chung; Oxford University Press). Her publications have also appeared in the International Journal of Intercultural Relations, Communication Monographs, Human Communication Research, and The International Journal of Conflict Management, among others. Dr. Ting-Toomey’s teaching passions include intercultural conflict theory and practice and intercultural communication training. She is the 2008 recipient of the 23-campus wide CSU Wang Family Excellence Award, and the 2007–2008 recipient of the CSU-Fullerton Outstanding Professor Award. She has lectured widely throughout the United States, Asia, and Europe on the theme of mindful intercultural conflict competence.

Bibliographic information

TitleManaging Intercultural Conflict Effectively, Volume 5
Communicating Effectively in Multicultural Contexts
Managing Intercultural Conflict Effectively, Stella Ting-Toomey
AuthorsStella Ting-Toomey, John G. Oetzel
Editionillustrated
PublisherSAGE, 2001
ISBN0803948433, 9780803948433
Length234 pages
  
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