Reframing Evaluation Through Appreciative Inquiry

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SAGE, 2006 M06 21 - 170 pages
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In today's world, evaluators must be flexible and responsive in order to best deal with the ever shifting environmental conditions that they face on the job. While the deficit-based approaches which have shaped evaluation practice over the years are important to master, a newer technique called Appreciative Inquiry offers evaluators an additional, viable lense through which to view their work. Appreciative Inquiry is the search for what aspects of an organization are effective and hold the key to innovation and growth. In this text, Hallie Preskill and Tessie Tzavaras Catsambas-who have integrated Appreciative Inquiry into their own practices-introduce readers to the theory and practice of Appreciative Inquiry and how it related to evaluation. Drawing on case examples, the text explains the way that this particular approach has been used to frame, design, and conduct evaluations in various sectors worldwide, and then goes on to teach audiences how to apply Appreciate Inquiry approaches to various aspects of their own evaluations. Moreover, the work instructs users on how to build evaluation capacity using Appreciative Inquiry. Reframing Evaluation Through Appreciative Inquiry is the perfect guide to this asset-based approach for consultants in non-profit, private, and government sectors, evaluators, and instructors alike. The text is particularly well suited for evaluation workshops and graduate courses which require students to practice evaluation. It is also an ideal supplement to the more general evaluation texts that are typically used in introductory program evaluation courses. Features and Benefits: Written in a clear and accessible style that appeals to those new to Appreciate Inquiry and Evaluation, as well as those who are familiar with one or both disciplines Comprised of numerous U.S.-based and international case examples that demonstrate the use of Appreciative Inquiry in evaluations Includes a matrix of cases to help us
 

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Contents

Introducing Appreciative Inquiry
1
Using Appreciative Inquiry in Evaluation Practice
35
Focusing the Evaluation Using Appreciative Inquiry
51
Designing and Conducting Interviews and Surveys Using Appreciative Inquiry
75
Using Appreciative Inquiry to Develop Evaluation Systems
99
Building Evaluation Capacity Through Appreciative Inquiry
119
Crossing Boundaries and Evaluation Innovation
139
Using Appreciative Inquiry at Evergreen Cove
141
References
153
Index
161
About the Authors
169
Copyright

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About the author (2006)

Hallie Preskill, PhD. is a Managing Director with FSG, a global nonprofit strategy, evaluation, and research consulting firm (since 2009), and leads the firm’s Strategic Learning and Evaluation practice. In her role as a senior advisor, she works on a wide variety of evaluation and learning projects. Sample clients include the Kresge Foundation, MasterCard Foundation, Knight Foundation, The California Endowment, Missouri Foundation for Health, Norlien Foundation, Packard Foundation, Northwest Area Foundation, Blue Shield of CA Foundation, Robert Wood Johnson Foundation, the Bill and Melinda Gates Foundation, and the W.K. Kellogg Foundation. She has helped evaluate a wide range of initiatives and programs related to community information needs, substance abuse, early learning, poverty, arts and culture, teacher professional development, domestic and sexual violence, economic development, youth and education, and healthcare. Prior to joining FSG, Hallie spent more than 20 years in academia, teaching graduate level courses in program evaluation, training design and development, organizational learning, appreciative inquiry and consulting. Her research has focused on evaluation capacity building, transfer of learning/training, evaluation use, and evaluation as a catalyst for individual, team, and organizational learning. Hallie’s other books include: Reframing Evaluation through Appreciative Inquiry (2006, with T. Catsambas), Evaluation in Organizations: A Systematic Approach to Enhancing Learning, Performance & Change (2001, 2009, with D. Russ-Eft), Evaluation Strategies for Effective Strategies for Communicating and Reporting (2005, with R. T. Torres and M. Piontek), and Evaluative Inquiry for Learning in Organizations (1999, with R. T. Torres), and Becoming the Change: What One Organization Working To Transform Educational Systems Learned About Team Learning and Change (2011, with R. Babiera). Hallie was the 2007 President of the American Evaluation Association. She received the American Evaluation Association's Alva and Gunnar Myrdal Award for Outstanding Professional Practice in 2002 and the University of Illinois Distinguished Alumni Award in 2004. Hallie holds a PhD from University of Illinois at Urbana-Champaign.

Tessie Tzavaras Catsambas, M.P.P., is President of EnCompass LLC and brings 20 years of experience in evaluation, knowledge management, e-learning, and training. Ms. Catsambas is an innovator and practitioner in appreciative evaluation methods. Starting in 1998, she experimented with the use of appreciative inquiry in an evaluation of healthcare quality assurance activities in Chile. This became the first published work in appreciative evaluation in the Journal for International Health Care Quality, Volume 14, Supplement I, December 2002. She has continued to refine appreciative evaluation methods through her work with many clients in diverse settings including the World Bank, the United Nations, the Pubic Broadcasting Service, CARE International, the International Women’s Media Foundation, and others. Ms. Catsambas brings her rich field experience to her training and has conducted annual training sessions at the American Evaluation Association Annual Conference since 2002. She has coauthored two chapters on appreciative evaluation methods (Preskill & Coghlan, New Directions for Evaluation #100, 2003). Her other clients include the U.S. Department of Labor, the Corporation for National and Community Service, the U.S. National Academies of Sciences, the U.S.Agency for International Development, Peace Corps, and the United Nations Foundation. She holds a Masters of Public Policy from Harvard University.

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