Managing Intercultural Conflict Effectively, Volume 5

Front Cover
SAGE, 2001 M07 25 - 234 pages

In this volume, Ting-Toomey and Oetzel accomplish two objectives: to explain the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and, second, integrate theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. While the book is theoretically directed, it is also a down-to-earth practical book that contains ample examples, conflict dialogues, and critical incidents. Managing Intercultural Conflict Effectively helps to illustrate the complexity of intercultural conflict interactions and readers will gain a broad yet integrative perspective in assessing intercultural conflict situations. The book is a multidisciplinary text that draws from the research work of a variety of disciplines such as cross-cultural psychology, social psychology, sociology, marital and family studies, international management, and communication.

From inside the book

Contents

1 INTERCULTURAL CONFLICT
1
2 INTERCULTURAL CONFLICT
27
3 INTERCULTURALINTIMATE CONFLICT IN PERSONAL RELATIONSHIPS
63
4 INTERCULTURAL CONFLICT IN DIVERSE WORK GROUPS
101
5 INTERCULTURAL CONFLICT BETWEEN MANAGERS AND EMPLOYEES IN ORGANIZATIONS
137
6 MANAGING INTERCULTURAL CONFLICT COMPETENTLY
173
APPENDIX
197
REFERENCES
213
INDEX
225
ABOUT THE AUTHORS
234
Copyright

Other editions - View all

Common terms and phrases

About the author (2001)

Stella Ting-Toomey (PhD, University of Washington) is a professor of human communication at California State University, Fullerton (CSUF). She has published numerous books and over more than 100 articles/chapters on the topics of intercultural conflict competence and ethnic identity negotiation process. A recent book title is Understanding Intercultural Communication, Second Edition (with Leeva Chung; Oxford University Press). Her publications have also appeared in the International Journal of Intercultural Relations, Communication Monographs, Human Communication Research, and The International Journal of Conflict Management, among others. Dr. Ting-Toomey’s teaching passions include intercultural conflict theory and practice and intercultural communication training. She is the 2008 recipient of the 23-campus wide CSU Wang Family Excellence Award, and the 2007–2008 recipient of the CSU-Fullerton Outstanding Professor Award. She has lectured widely throughout the United States, Asia, and Europe on the theme of mindful intercultural conflict competence.

Bibliographic information