The IABC Handbook of Organizational Communication: A Guide to Internal Communication, Public Relations, Marketing and Leadership

Front Cover
Tamara Gillis
John Wiley & Sons, 2006 M04 20 - 500 pages
The IABC Handbook of Organizational Communication is the fourth edition of the best-selling resource that offers a comprehensive collection of practical knowledge and insights about effective corporate communication and its effect on organizational success. With contributions from the leading experts in organizational, business, and corporate communications, this invaluable resource examines each of the functional areas of organizational communication including internal communication, public relations, marketing, and communication strategy. This important book is written for communicators in organizations of all types—large and small, public and private, for profit and not for profit. The contributors demonstrate how these fields are changing and what the future holds. This edition includes illustrative case studies and information on new topics such as globalization and crosscultural communication, new technologies and employment patterns, corporate responsibility, research measurement and ROI, and the virtual corporation.
 

Contents

Part II MANAGING COMMUNICATION
65
Part III INTERNAL COMMUNICATION
203
Part IV PUBLIC RELATIONS
281
Part V MARKETING COMMUNICATION
389
Part VI THE FUTURE OF BUSINESS COMMUNICATION
451
INDEX
531
About the International Association of Business Communicators
546
Copyright

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About the author (2006)

Tamara L. Gillis, Ed.D., ABC, is associate professor and chairman of the Department of Communications at Elizabethtown College, Pennsylvania. The IABC Research Foundation honored her with the 2004 Lifetime Foundation Friend Award.

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